Privacy policy
This policy explains how CSI Overhead Doors handles information submitted through this website.
Effective date: September 4, 2026
Information you choose to provide
The service request form may collect your name, phone number, optional email address, requested service, service address or town, and project details. Please do not include sensitive personal, financial, or medical information in the project-details field.
Technical information
The website, its hosting providers, and the service-request form provider may process standard technical information, such as an IP address, browser information, requested page, and request time. This information is used to operate, secure, and troubleshoot the website and service form.
How CSI uses the information
CSI uses service-request information to review the request, contact you about the requested work, plan service, maintain customer records, and protect the form from abuse. Submitting the service form does not enroll you in marketing emails or text messages.
Service providers and disclosure
The website is hosted by service providers, and the service-request form is provided through CSI's customer relationship management system. Information submitted through the form may be processed by those providers and made available to CSI so it can handle the request. Communication providers may also process information when CSI follows up. CSI may disclose information when required by law, to protect legal rights or safety, or as part of a business transaction. CSI does not sell personal information submitted through the service form.
Retention and security
CSI retains information for as long as reasonably needed to respond to and document service requests, operate the business, meet legal obligations, and resolve disputes. CSI and its service providers use systems intended to help protect information, but no website, online form, or internet transmission can guarantee absolute security.
Your choices
You may request access, correction, or deletion of information associated with your service request, subject to legal and operational retention needs. You can also choose to call instead of using the website form.
Contact CSI
Questions about this policy or a service request can be directed to csiohd@sbcglobal.net or (660) 359-2277.
Policy updates
CSI may update this policy as the website or business practices change. The effective date above identifies the current version.